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NHS chief Simon Stevens today called on tech firms to help the health service become a world leader in the use of artificial intelligence (AI) and machine learning.

Exploiting the boom in AI technology will help to meet the NHS Long Term Plan’s target of making up to 30 million outpatient appointments unnecessary, saving over £1 billion in what would have been increasing outpatient visits which can then be reinvested in front line care, saving patients unnecessary journeys to hospitals.

“We’re therefore kicking off a global ‘call for evidence’ for NHS staff and technology innovators to come forward with their best ideas for how we should adjust our financial frameworks to best incentivise the use of safe and evidence-based AI and machine learning technologies across the NHS.” The NHS is carrying out more diagnostic tests than ever before as part of efforts to tackle the major killers.

As set out in the Long Term Plan, the NHS is aiming to become the first national health system in the world to digitise its outpatients system through the use of video and online consultations and make use of AI and machine learning technologies to help clinicians interpret scans part of the NHS routine.

5 artificial intelligence applications that will transform your CRM

It is often said that artificial intelligence (AI) will revolutionize the way companies do business in the years to come.

The reason being is that having real-time access to a large amount of reliable data is the source from which these superpowers arise.

Since they are very adaptable, these dashboards can combine several data sources providing you with leading insight on the health of your business.

An easy way of getting your employees involved ➤ Its intuitive and easy to use interface, will most likely push your team to quickly embrace and adopt Power BI.

You could, for example: Acquire data on new businesses ➤ If you enter the name of a company that you would like to come into contact with, Versium can integrate an array of information on this company into your CRM.

Semeon is offering this solution to companies by using semantic analysis of public and private information content such as forums, social media, blogs and CRM data.

This Montreal-based company offers a solution that combines the analysis of emotions, intentions and statistics all based on the semantics specific to each language.

With the help of an advanced Natural Language Processing system, Semeon is quickly able to assess a large amount of text by differentiating between the favourable and unfavourable opinions made on the Web regarding your brand.

You could, for example: Find out if your brand is viewed in a positive way ➤ Semeon can review public content on the Web and rank comments about your company, products, employees, competitors, etc.

In addition to pinpointing key concepts and influencers of public opinion, Semeon allows you to compare these trends with buying habits through your CRM data.

Optimize your social media strategy ➤ This information will allow you to improve your content development and better communicate with your prospects, influencers and brand ambassadors.

Its ability to integrate private and public content to establish key concepts and distinguish positive vs negative impacts allow companies to conduct in-depth assessments.

You could, for example: Understand the links that bring two people together ➤ Enter the names of two individuals and discover all the links that bring them together.

Your assistant will decode the negative words, classify the email as an incident, and automatically assign a customer service employee to resolve it.

give you a better understanding of your business relationships, evaluate the success of your activities in relation to your history and help you choose the best approaches.

Insights offers a wide range of real-time, quality data on more than 13 million companies and 30 million international contacts.

Build connections ➤ Import your LinkedIn, Gmail or Outlook contacts and find out automatically if one of your colleagues knows someone in the company you are trying to contact.

With access to real-time data on millions of companies and contacts around the world, this application provides the tools to improve the quality of your relationships.

Business Intelligence Data Analytics using Power BI (Singapore)

Explore how to transform data into actionable intelligence that informs an organization’s strategic and tactical business decisions.

Learn Microsoft Power Bi with our step-by-step guidance and hands-on training course.

Learn how to transform, analyse, and visualise data in our Power BI course.

You will learn to extract data from various sources, transform raw data into clean, create data models, develop interactive reports and dashboard.

After attending this course, participants will feel confident in applying their skills immediately at their workplace.

For similar applications, please visit the following links:

5 Ways to Use Artificial Intelligence for Customer Support

It’s no secret that the customer experience (CX) has risen to the top priorities of most companies today.

Businesses are putting a lot of effort into ensuring that their customers not only enjoy their experience with a company or service, but that they want to share that experience with others.

Everyone can relate to stories of sitting on hold seemingly forever just to ask a customer support agent a simple question.

With this said, let’s evaluate five ways you can use artificial intelligence customer support to help your support team… Click to download our whitepaper on how strong customer service is a great growth strategy!

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