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Global Manufacturing Company Transforms Customer Experience with NICE inContact CXone

SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE (Nasdaq: NICE) business, today announced that a multi-industry manufacturing company focused on innovative technology solutions for global industries, has significantly improved its contact center operations, including seeing a significant uptick in Net Promoter Score® in one division, by implementing NICE inContact CXone globally to over 3,000 agents in 48 countries.

The company’s executive leadership identified improving the customer experience (CX) as a key business initiative, and recognized the contact center as a lynchpin to their efforts to make CX easier, regardless of location.

CXone unified and intelligent cloud customer experience platform gives the company the ability to quickly see when issues arise, along with the insight to address issues just as quickly in order to increase first contact resolution.

“To compete in today’s customer experience economy, both B2C and B2B companies are investing in cloud contact center software to give agents the flexibility and tools they need to drive faster resolutions and deliver exceptional customer experiences with each and every interaction.”

Contact centers of all sizes are increasingly turning to NICE inContact CXone to transform customer experiences based on its proven scalability, reliability, security and innovation leadership with AI-powered, digital-first customer and agent experiences.

CXone is an extensible, elastic, and open cloud platform that provides flexibility, enables integration with any CRM, ERP (enterprise resource planning) or custom application, and supports rapid and ongoing innovation to differentiate service offerings.

Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition;

CX Marketing Summit

this digital era, it’s more important than ever to align strategies across channels to ensure a consistent tone of voice and customer experience.

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seminar stream will look at how, as the marketing function plays an ever increasingly important role in the CX, it’s important that the strategic and innovative functions within both departments unify in order to provide a more seamless CX.

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