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Macy’s uses AI-driven virtual agent to transform customer service

Macy's recognizes that shoppers are increasingly turning to online and mobile channels to browse for merchandise and make purchases. To optimize the ...

Finding a Better Connection with Customers Through Cloud Machine Learning (1)

Retailer Pier 1 Imports wanted to better connect with its customers using insights and data. To do that, the company took to the cloud to pilot a predictive ...

Top online retailer bets on Azure to provide a stellar experience for 13 million customers worldwide

ASOS, a leading online fashion retailer, transformed its platform from a monolithic, on-premises e-commerce system to a microservices platform running on ...

Azure AI: Making AI real for your business - GS009

In this session, learn about the innovations powering Azure AI that you can use today to drive real impact. Deliver immersive experiences by building AI-powered ...

UPS paves the way for better service with faster development and artificial intelligence

The age of artificial intelligence (AI) is upon us. UPS, a long-time IT innovator, is already laying the groundwork to improve customer service with intelligent ...

BP explores Azure AI to boost safety and drive business success

As part of a corporate-wide digital transformation, BP is embracing artificial intelligence (AI) to change the way the company works. Using Microsoft Azure ...

Finding a Better Connection with Customers Through Cloud Machine Learning (2)

Retailer Pier 1 Imports wanted to better connect with its customers using insights and data. To do that, the company took to the cloud to pilot a predictive ...

Ensuring your search and AI tell a story

Welcome to the Digital Transformation: Behind the Curtain Podcast, where we discuss big ideas shaping business. Today, we sit down with Nickie Smith, ...

Hendrick Motorsports crosses the finish line faster with data-driven decisions fueled by the cloud

Race cars aren't the only things that have to be fast at NASCAR. So do decisions—about everything from when to refuel to how often to refresh tires and make ...

New AI-driven analytics and data storytelling in Power BI

On this episode, Will Thompson from the Power BI team joins Jeremy Chapman to take a hands-on look at updates to Power BI, including new capabilities to ...