AI News, How we grew from 0 to 4 million women on our fashion app, with a vertical machine learning approach
- On Sunday, June 3, 2018
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How we grew from 0 to 4 million women on our fashion app, with a vertical machine learning approach
Three years ago we launched Chicisimo, our goal was to offer automated outfit advice.
We saw how a collaborative filtering tool transformed the music industry from blindness to totally understanding people (check out the Audioscrobbler story).
We spent a long time trying to understand what our true levers of retention were, and what algorithms we needed in order to match content and people.
We thought in terms of what specific and measurable value people received, measured it, and run cohorts over those events, and then we were able to iterate over value received, not only over actions people performed.
We also defined and removed anti-levers (all those noisy things that distract from the main value) and got all the relevant metrics for different time periods: first session, first day, first week, etc.
These super specific metrics allowed us to iterate (*Nir Eyal’s book Hooked: How to Build Habit-Forming Products discusses a framework to create habits that helped us build our model);
This leads me to one of the most surprising aspects IMO of building a product: the fact that, regularly, we access new corpuses of knowledge that we did not have before, which help us improve the product significantly.
When we’ve obtained these game-changing learnings, it’s always been by focusing on two aspects: how people relate to the problem, and how people relate to the product (the red arrows in the image below).
We use several mechanisms: having face to face conversations, reading the emails we get from women without predefined questions, or asking for feedback around specific topics (we now use Typeform and its a great tool for product insight).
We also seek external references: we talk with other product people, we play with inspiring apps, and we re-read articles that help us think.
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