AI News, How Not to Order Water from a Robot Waiter

How Not to Order Water from a Robot Waiter

You might think that“Can you tell me what time it is?” is a similar question, but taken literally, it’s asking whether you have the capacity to relate the time through speech, so a correct answer would be “Yes, I can” whether you know what time it is or not.

In a restaurant, for example, it would be much simpler if people would reliably say“Bring me x” when they wanted x, but many people think of that as being rude, and instead muddle things up with language like, “Can you bring me x?” or“If you could bring me x, that would be great.” For a robot that consistently interprets ISAs literally, this can result in some serious confusion.

To explore some of these issues, researchers from Tufts University’s Human-Robot Interaction Laboratory, led by Matthias Scheutz, andColorado School of Mines’ MIRROR Lab, directed by Tom Williams, recruited 49 participants to interact with a robot in different scenarios, including a pretend restaurant where humans weretasked with ordering severalitemsby talking with a waiter robot.The Waiterbotwas remote controlledWizard-of-Oz-style byresearchers from a room nearby, and its voice was generated by atext-to-speech system.

Yet another said “I would speak to the robot very literally, not like a human.” These participants attempted to speak to the robot in normal, polite, human-like ways, and acknowledged that they would have to give up such a way of speaking in order to have successful interactions in the future.

My guess is that most conversational agents (Alexa, Google Assistant, Siri) do this, because they don’t seem to differentiate between, “Are you capable of doing x” and “Do x.” I spent a little bit of time messing with my own Google Assistant to try to find a situation in which I could force it to make that differentiation;

Indeed, the study showed that “indirect speech acts were used by the majority of participants and constituted the majority of task-relevant utterances.” While humans who interacted with the robot for a little bit quickly figured out that ISAs were not effective, and it’s likely that some instruction up front would have avoided the problems completely, it’s not necessarily reasonable to assume that a naive user would have a pleasant or efficient experience, as exemplified by that sample conversation.

Ideally, future research on natural language understanding would develop mechanisms whereby robots can automatically learn to understand ISAs in general, or to understand specific newly encountered ISA forms, which would allow robots to adapt to their human users instead of requiring the opposite.

Robots would prefer you to be rude

The team wanted to understand how people’s tendencies toward manners would be interpreted by an AI that isn’t programmed for the nuances of polite conversation.

The robot, which was controlled remotely by a person, was programmed to avoid processing indirect speech acts – questions that should be statements – as imperatives.

When a person asked it if they could order water, for example, the waiter bot said they could — and then it asked what they’d like to order.

Here’s a snippet: It continues like this for quite some time after, until finally the human participants figure out a command that works: “My order is water.”  The point is, when people communicate with a non-living object verbally we still tend to talk to it like it’s a person.

The onset of the AI era has lead to the development of dedicated hardware that’ll soon begin flooding consumer markets.

And just like that one kid we all know who was an asshole to their parents because they could get away with it, we’re gonna get used to barking plain language imperatives at our robot servants.


Today Ethan & I discover a BEN 10 WATCH IN REAL LIFE! We face off, Diamond Head VS Heat Blast! WHO WILL WIN? WATCH TO FIND OUT! ▻MERCH!

《爸爸去哪儿3》第15期20151023: 老爸齐变原始人上演“荒岛求生” Dad, Where Are We Going S03 EP15: Man VS Wild【湖南卫视官方版1080p】

订阅湖南卫视官方频道: 本期精彩- 萌娃老爸钻木取火变身疯狂原始人!娜娜成新任小话唠征服康康,邹明轩遇美人鱼被吓哭!..

Бабченко, Порошенко та сатанинські ритуали на 1+1: #@)₴?$0 з Майклом Щуром #29 with english subs

Бабченко, Порошенко та сатанинські ритуали на 1+1: #@)₴?$0 з Майклом Щуром #29 0:16 Як зародилося християнство...


After getting a girlfriend in Roblox, getting married in Roblox, and having a baby in Roblox, it's time we make a big switch and start being a baby in Roblox!

The 4th Industrial Revolution - Road to 2017 | Amazing Earth

The 4th Industrial Revolution - Road to 2017 | Amazing Earth If you liked the video don't forget to Like, Share and Subscribe! The First Industrial Revolution used ...

Beyblade Metal Fight L-Drago X Galaxy Pegasus Battles

Beyblade Metal Fight L-Drago X Galaxy Pegasus Battles BUY BEYBLADE BURST EBAY HASBRO TAKARA TOMY .

Bongsunga School | 봉숭아학당 [Gag Concert / 2018.06.30]

Click the "Caption" button to activate subtitle! ▷Gag Concert | 개그콘서트 - Ep.954 Showtime: Sat 18:00 (Seoul, UTC+9) Cast: Kim Junho, Lee Dongyun, Jeong ...

Gag Concert | 개그콘서트 [ENG / 2017.11.04]

Click the "Caption" button to activate subtitle! ------------------------------------------------ - Ep.921 : Acting Idols / Can We Become Strangers? / Countryside Love / Say ...

First women to graduate from U.S. Army’s elite Ranger School

Originally published on 18 August, 2015 Sign up for a free trial of News Direct's animated news graphics at ..

The Mind After Midnight: Where Do You Go When You Go to Sleep?

We spend a third of our lives asleep. Every organism on Earth—from rats to dolphins to fruit flies to microorganisms—relies on sleep for its survival, yet science is ...