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ZK Research » Why Customer Service Needs Artificial Intelligence
Merriam-Webster defines “artificial intelligence”—or “AI,” as it’s more commonly known—as “the capability of a machine to imitate intelligent human behavior.” ZK Research’s definition is similar, except it adds the phrase “at a speed that is exponentially faster than people.” Some commonly asked questions about AI are “Why do we need AI?” and “Why now?” These are certainly fair to ask, as businesses have operated successfully for decades without the use of AI.
Will an A.I. Ever Become Sentient?
Our planet is an amazing place, full of life that defies expectations at every turn.
Consider the bottlenose dolphin, a creature that shares a similarly large and complex brain with humans, which is capable of understanding numerical continuity and perhaps even discriminate between numbers.
And though there is still scant real evidence of language in their whistle-based communication, scientists realized decades ago that these cetaceans could learn and understand basic concepts through sign language and respond to them via behavior.
Dr. John Lilly, a man of many interests, including the bases of human consciousness, found a great deal of inspiration in dolphins as well, devising many experiments to ascertain if dolphins could communicate with humans and vice versa.
But the great apes, elephants, and cetaceans have regularly passed the mirror test… But so has the Eurasian magpie in 2008, and then in 2015, several ant species recognized that a blue dot had been painted on their faces only when seeing themselves in a mirror.
Even though octopods are almost as distanced from humans on the evolutionary tree as a species can get, their physical forms and placement in their environmental food chain led over time to similarly complex development of their brains and nervous systems.
Living as benthic-zone animals, having to forage for food while avoiding swift predators, proved to be similar in many respects to the hominid evolutionary path which began for humans living on African savannahs.
And now it’s time for one more definition: Artificial Intelligence: 1: a branch of computer science dealing with the simulation of intelligent behavior in computers 2: the capability of a machine to imitate intelligent human behavior (Merriam-Webster) The late John McCarthy, a Dartmouth computer scientist, came up with the term in 1955 and organized the first conference around the subject the following year.
If a computer is mistaken for a human, by human users, and the results can be repeated and reaffirmed scientifically, during communication sessions held over a computer interface, then the computer “wins” and might be said to be true AI.
Clarke and Isaac Asimov: wage more efficient warfare, offer autonomous self-driving cars to the masses, launch selfie drones into the sky and send robotic fish on marine missions.
Moore’s Law, in which computing power basically doubles every 2 years, seemed to hold true for almost 50 years, and those continually shrinking transistors powered a lot of technology growth.
The ultimate goal, I think, for most AI scientists, is to create something that is capable of learning ANY new task, in the way a young and bright human would be, and not only learning it but being able to extrapolate and innovate upon it.
Imagine a time in the not-too-distant future when you might call up a technical support representative from Apple to speak to them about your iPhoneXX and the problem it’s currently having when you try to use its scanner to build a 3D model of your pet teacup poodle so that you can use it as your new Facebook VR avatar.
company called Affectiva is already offering a product it calls “Emotion AI” to big brands, which uses face recognition technology and deep learning to read the emotional reaction of people to advertising.
But we need to ask ourselves if those machines ever become self-aware, and if they ever take on emotions for themselves, would we really want tools that could feel anger, jealousy or betrayal?
Without human guidance — without “parents” to relate to and explain the intricacies of emotion and demonstrate positive behaviors such as kindness and affection and gratitude — what would a coldly logical machine, something that might be considered sociopathic at its core, come to understand of our world by witnessing the way we treat each other as a species?
Artificial intelligence (AI) has been defined by some as the 'branch of computer science dealing with the simulation of intelligent behavior in computers' 1, however the precise definition is actually a matter of debate among experts.
The term AI encompasses numerous specific areas and approaches, including: The term artificial intelligence is credited to John McCarthy, a mathematician (and the creator of the LISP programming language) who proposed and organized a summer research conference that happened in 1956 at Dartmouth on artificial Intelligence, who used the term.